Frequently Asked Questions
Questions about Aiko?
The essentials on how Gmango works. Still stuck? We're one message away.
Gmango is an AI-first healthcare company building for Indonesia. Aiko is our AI agent — it listens to how you feel, helps assess what to do next, points you to the nearest care, and helps you get the right medicine.
No. Aiko is a first point of contact for triage and guidance. It is built to be cautious and to escalate to real clinicians and partner hospitals when a situation needs in-person care.
Aiko assesses severity in real time. Anything urgent triggers a clear alert and routes you to the nearest partner hospital with directions, rather than leaving you to figure it out alone.
We are starting in Ambon, working hand-in-hand with government hospitals across the city, and expanding across Maluku from there.
BPJS integration is underway. The goal is to surface government-subsidized medicine — including BPJS-covered options at Rp 0 — right inside your conversation with Aiko.
Through our BPOM-registered pharmacy. Aiko recommends the right medicine and places the order for pickup at a partner hospital or delivery to your door.
Aiko supports Bahasa Indonesia and English, with voice-first consultations so you can simply talk instead of filling in forms.
Tap “Download App” anywhere on this site. On mobile you'll be taken straight to the right store; on desktop you can scan the QR code.