Legal

Terms of Service.

The terms that govern use of Gmango and Aiko.

Last Updated: May 2026

This Agreement applies to the AI Healthcare Service Platform, AI Physician, AI Pharmacist, AI Nurse, AI Medical Technologist, AI Rehabilitation Specialist, AI Health Management Services, Cloud Pharmacy Services, and related healthcare services.

By registering, logging in, accessing, consulting, uploading materials, accepting diagnoses, accepting prescriptions, using the Cloud Pharmacy, or using any service on the Platform, the User is deemed to have read, understood, and agreed to all contents of this Agreement.

Chapter 1 General Provisions

1.1 This Platform is an artificial intelligence healthcare service platform.

1.2 This Platform provides healthcare-related services to Users through artificial intelligence technology.

1.3 Platform services include, but are not limited to:

(1) AI Physician services
(2) AI Pharmacist services
(3) AI Nurse services
(4) AI Medical Technologist services
(5) AI Rehabilitation services
(6) AI Health Management services
(7) Cloud Pharmacy services
(8) Electronic prescription services
(9) Disease risk assessment services
(10) Medical record analysis services
(11) Test result interpretation services
(12) Medical imaging analysis services

1.4 The User agrees to comply with all terms of this Agreement.

Chapter 2 Nature of Platform Services

2.1 The Platform aims to improve the accessibility of healthcare services.

2.2 The Platform is particularly applicable to countries and regions with insufficient medical resources, physician shortages, or inadequate healthcare service coverage.

2.3 Healthcare services provided by the Platform constitute artificial intelligence healthcare services.

2.4 The User understands that the Platform provides healthcare services but cannot guarantee any specific medical outcome.

2.5 The User understands that medical activities inherently carry risks.

Chapter 3 User Eligibility

3.1 Users shall possess full capacity for civil conduct.

3.2 Minors shall have this Agreement signed on their behalf by a guardian.

3.3 Users shall provide truthful identity information.

3.4 Users shall ensure that the information provided is true, accurate, and complete.

Chapter 4 User Informed Consent

4.1 The User expressly understands that:

AI healthcare services may include:

(1) Disease diagnosis
(2) Differential diagnosis
(3) Testing recommendations
(4) Test requisition forms
(5) Medication treatment recommendations
(6) Electronic prescription recommendations
(7) Rehabilitation recommendations
(8) Referral recommendations

4.2 The User understands that:

Diagnostic results depend on information provided by the User.

4.3 The User understands that:

Incorrect, incomplete, or omitted information may lead to incorrect diagnosis.

4.4 The User agrees to bear the related risks arising from inaccurate User information.

Chapter 5 AI Physician Services

5.1 The AI Physician may perform analysis based on:

(1) Symptom descriptions
(2) Medical history materials
(3) Prior medical records
(4) Test reports
(5) Imaging materials
(6) Vital sign data

5.2 The AI Physician may provide:

(1) Disease diagnosis
(2) Differential diagnosis
(3) Test requisition recommendations
(4) Test item recommendations
(5) Medication treatment recommendations
(6) Prescription recommendations
(7) Rehabilitation recommendations
(8) Referral recommendations

5.3 The User understands that:

The AI Physician cannot have direct physical contact with the patient.

5.4 The User understands that:

The AI Physician cannot perform a complete physical examination.

5.5 The User understands that:

Complex diseases may not be fully identified.

Chapter 6 AI Pharmacist Services

6.1 The AI Pharmacist may provide pharmaceutical services based on:

(1) Prescriptions
(2) Drug package inserts
(3) Medical history
(4) User information

6.2 The AI Pharmacist may provide:

(1) Medication instructions
(2) Dosage recommendations
(3) Medication reminders
(4) Medication education
(5) Medication risk alerts

6.3 The User understands that:

Medications may cause adverse reactions.

6.4 The User understands that:

Medications may cause allergic reactions.

Chapter 7 AI Nurse Services

7.1 The AI Nurse may provide:

(1) Health education
(2) Post-operative follow-up
(3) Medication reminders
(4) Rehabilitation guidance
(5) Chronic disease management guidance

7.2 The AI Nurse does not provide in-person nursing services.

7.3 The User shall promptly report changes in medical condition.

Chapter 8 AI Medical Technologist Services

8.1 The AI Medical Technologist may provide:

(1) Test result analysis
(2) Laboratory result analysis
(3) Imaging result analysis
(4) Disease risk assessment

8.2 The User understands that:

Analysis results depend on the quality of uploaded materials.

8.3 The User understands that:

Incorrect materials may lead to incorrect conclusions.

Chapter 9 AI Rehabilitation Services

9.1 AI Rehabilitation services include:

(1) Rehabilitation guidance
(2) Exercise recommendations
(3) Recovery plans
(4) Lifestyle recommendations

9.2 The User shall follow recommendations according to their own circumstances.

9.3 The User shall seek medical care promptly when abnormalities occur.

Chapter 10 Cloud Pharmacy Services

10.1 The Cloud Pharmacy may provide pharmaceutical services based on lawful prescriptions.

10.2 The Cloud Pharmacy may provide:

(1) Drug information
(2) Drug delivery
(3) Drug consultation
(4) Medication guidance

10.3 The User shall confirm the drug name, dosage, and usage.

10.4 Medication use risks are jointly determined by the User and prescription execution.

10.5 The User shall immediately stop taking medication and seek medical help upon discovering abnormal conditions.

Chapter 11 User Information Disclosure Obligations

11.1 The User must provide the Platform with true, complete, and accurate information.

11.2 The User shall proactively disclose:

(1) Past medical history
(2) Current diseases
(3) Surgical history
(4) Hospitalization history
(5) Medication use history
(6) Allergy history
(7) Family genetic disease history
(8) Pregnancy status
(9) Breastfeeding status
(10) Mental illness history

11.3 The User shall not intentionally conceal any important information that may affect diagnosis, treatment, or medication.

11.4 The User shall promptly update changes in medical condition.

11.5 Consequences arising from incorrect, false, omitted, or outdated information provided by the User shall be borne by the User.

Chapter 12 Medical History Disclosure Obligations

12.1 The User shall proactively disclose the following major diseases:

(1) Hypertension
(2) Diabetes
(3) Coronary heart disease
(4) Heart failure
(5) Stroke
(6) Chronic kidney disease
(7) Chronic liver disease
(8) Malignant tumors
(9) Epilepsy
(10) Mental illness
(11) Immune system diseases
(12) Genetic diseases

12.2 Failure by the User to disclose the above conditions may result in:

(1) Misdiagnosis
(2) Missed diagnosis
(3) Incorrect medication
(4) Worsening of condition
(5) Serious complications
(6) Death

Chapter 13 Medication Risk Disclosure

13.1 The User understands that any medication may carry risks.

13.2 Risks include, but are not limited to:

(1) Adverse drug reactions
(2) Drug side effects
(3) Drug toxic reactions
(4) Drug allergic reactions
(5) Drug resistance
(6) Drug ineffectiveness
(7) Drug interactions
(8) Long-term use risks

13.3 Even when medications are used at standard dosages, serious adverse reactions may still occur.

13.4 The Platform cannot guarantee that medications will be effective.

13.5 The Platform cannot guarantee that medications will not produce side effects.

Chapter 14 Allergy Risk Disclosure

14.1 The User must proactively disclose:

(1) Drug allergies
(2) Antibiotic allergies
(3) Penicillin allergy
(4) Cephalosporin allergy
(5) Sulfonamide allergy
(6) Anesthetic allergy
(7) Contrast agent allergy
(8) Food allergies
(9) Seafood allergy
(10) Peanut allergy
(11) Dairy allergy
(12) Herbal medicine allergy

14.2 The User understands that:

The Platform cannot guarantee identification of all allergy risks.

14.3 Even without prior allergy history, a first-time allergic reaction may occur.

14.4 Severe allergic reactions may result in:

(1) Difficulty breathing
(2) Anaphylactic shock
(3) Organ failure
(4) Death

Chapter 15 Pregnancy and Breastfeeding Risk Disclosure

15.1 Pregnant Users shall proactively disclose their pregnancy status.

15.2 Breastfeeding Users shall proactively disclose their breastfeeding status.

15.3 Certain medications may:

(1) Affect fetal development
(2) Cause miscarriage
(3) Cause fetal malformation
(4) Affect breastfeeding

15.4 The Platform recommends that pregnant Users receive further evaluation from professional medical institutions.

Chapter 16 Children and Minor Service Terms

16.1 Minors shall use the Platform through a guardian.

16.2 The guardian shall ensure that the information provided is true and accurate.

16.3 Pediatric diseases may change rapidly.

16.4 The User understands that:

AI cannot replace face-to-face examination by a pediatric specialist.

Chapter 17 Elderly Patient Risk Disclosure

17.1 Elderly patients typically have:

(1) Multiple coexisting diseases
(2) Concurrent use of multiple medications
(3) Declining organ function

17.2 Elderly patients have a higher risk of adverse drug reactions.

17.3 Medical conditions in elderly patients may change rapidly.

17.4 The Platform recommends seeking in-person medical care promptly when necessary.

Chapter 18 Mental Illness Risk Disclosure

18.1 The Platform may provide mental health-related recommendations.

18.2 The Platform cannot replace a psychiatrist.

18.3 The User shall immediately seek professional help when the following conditions occur:

(1) Suicidal ideation
(2) Self-harm behavior
(3) Severe mental abnormality
(4) Violent tendencies
(5) Mental health crisis

18.4 The Platform does not provide psychiatric emergency services.

Chapter 19 Cancer and Major Disease Risk Disclosure

19.1 The User understands that:

Diagnosis and treatment of cancer and major diseases are complex.

19.2 AI analysis results serve only as supplementary reference.

19.3 The Platform cannot guarantee:

(1) Detection of all cancers
(2) Detection of all metastatic lesions
(3) Detection of all recurrence

19.4 The User shall receive further examination and treatment at regular medical institutions.

Chapter 20 General Medical Risk Disclosure

20.1 The User understands that:

All medical activities carry risks.

20.2 Risks include, but are not limited to:

(1) Misdiagnosis
(2) Missed diagnosis
(3) Delayed diagnosis
(4) Incorrect treatment
(5) Incorrect medication
(6) Treatment failure
(7) Worsening of condition
(8) Infection
(9) Organ damage
(10) Permanent disability
(11) Death

20.3 The User understands that:

Even when services are provided in accordance with current medical standards, the above risks may still occur.

20.4 The User voluntarily accepts the above risks and continues to use Platform services.

20.5 The User confirms that they have fully understood the limitations of AI healthcare services and the inherent risks of medical activities themselves.

Chapter 21 Emergency and Critical Illness Exclusion Terms

21.1 This Platform is not an emergency medical institution.

21.2 This Platform does not provide:

(1) 120 emergency services
(2) 911 emergency services
(3) Pre-hospital emergency services
(4) Critical care services
(5) Trauma emergency services

21.3 The User shall not continue to rely on Platform services when the following conditions occur:

(1) Chest pain
(2) Acute difficulty breathing
(3) Severe bleeding
(4) Stroke symptoms
(5) Shock
(6) Coma
(7) Persistent seizures
(8) Severe allergic reaction
(9) Drug poisoning
(10) Cardiac arrest
(11) Severe trauma
(12) Acute mental health crisis
(13) Suicide risk
(14) Other life-threatening conditions

21.4 The User shall immediately go to a hospital or contact local emergency services.

21.5 Harm resulting from the User's failure to seek timely medical care shall be borne by the User.

Chapter 22 AI System Limitations Disclosure

22.1 The User understands that:

The AI system is not a real human physician.

22.2 The AI system cannot:

(1) Directly observe the patient
(2) Perform palpation
(3) Perform auscultation
(4) Perform neurological examinations
(5) Observe all clinical manifestations of the patient

22.3 The AI system's judgments are based solely on available information.

22.4 Some diseases may not be identified due to insufficient information.

22.5 The User understands that:

All artificial intelligence systems have limitations.

Chapter 23 AI Model Hallucination Risk Disclosure

23.1 The User understands that:

Artificial intelligence systems may produce model hallucinations.

23.2 Model hallucinations include:

(1) Generating incorrect facts
(2) Generating incorrect disease assessments
(3) Generating incorrect drug information
(4) Generating incorrect treatment recommendations
(5) Generating incorrect testing recommendations

23.3 The User understands that:

Even when the system has been trained and validated, model hallucinations cannot be completely avoided.

23.4 The User agrees to accept this risk.

Chapter 24 Technical Failures and Network Risks

24.1 The Platform may experience:

(1) System failures
(2) Server failures
(3) Database failures
(4) Network interruptions
(5) Cloud service failures
(6) Power outages
(7) Software defects
(8) Cyberattacks
(9) Hacking attacks
(10) Virus infections

24.2 The above situations may result in:

(1) Service interruption
(2) Data delays
(3) Diagnosis delays
(4) Prescription delays
(5) Drug delivery delays

24.3 The User understands and accepts the above risks.

Chapter 25 Third-Party Service Risks

25.1 Certain Platform services may be supported by third parties.

Including, but not limited to:

(1) Laboratories
(2) Medical imaging institutions
(3) Drug suppliers
(4) Logistics companies
(5) Payment institutions
(6) Telecommunications service providers
(7) Cloud service providers

25.2 The Platform cannot fully control third-party conduct.

25.3 For losses caused by third parties, the Platform shall bear corresponding liability to the extent permitted by law.

Chapter 26 Test Results and Medical Record Authenticity Statement

26.1 The User shall ensure that uploaded materials are authentic.

26.2 Materials uploaded by the User, including:

(1) Test reports
(2) Pathology reports
(3) Laboratory results
(4) Imaging materials
(5) Medical record materials

shall be complete and unaltered.

26.3 The Platform cannot verify the authenticity of all materials.

26.4 Incorrect materials may result in:

(1) Misdiagnosis
(2) Missed diagnosis
(3) Incorrect treatment
(4) Incorrect prescriptions

Chapter 27 Medical Outcome Disclaimer

27.1 The User understands that:

The Platform provides healthcare services, not guarantees of medical outcomes.

27.2 The Platform does not guarantee:

(1) Disease cure
(2) Symptom improvement
(3) Medication effectiveness
(4) Normal test results
(5) Successful rehabilitation
(6) Extended lifespan
(7) Avoidance of death

27.3 Medical outcomes are affected by multiple factors, including:

(1) The disease itself
(2) Individual differences
(3) Drug reactions
(4) Compliance
(5) Genetic factors
(6) Environmental factors
(7) Other unpredictable factors

Chapter 28 Privacy Protection Terms

28.1 The Platform respects User privacy and medical data.

28.2 Without User authorization, the Platform will not disclose User personal medical information to third parties.

28.3 Exceptions include:

(1) Legal and regulatory requirements
(2) Judicial authority requirements
(3) Regulatory authority requirements
(4) Written User authorization

28.4 The Platform will take reasonable measures to protect User data security.

Chapter 29 Data Authorization Terms

29.1 The User authorizes the Platform to store User medical data.

29.2 The User authorizes the Platform to use relevant data to provide healthcare services.

29.3 The User authorizes the Platform to use de-identified data for:

(1) Medical research
(2) AI training
(3) Algorithm optimization
(4) Product improvement

29.4 The Platform will not sell User personally identifiable information.

Chapter 30 Platform Liability Limitation Terms

30.1 The User confirms that:

Medical activities inherently carry risks.

30.2 The User confirms that:

AI healthcare services carry inherent risks.

30.3 To the maximum extent permitted by applicable law, the Platform and its:

(1) Shareholders
(2) Directors
(3) Senior management
(4) Employees
(5) Advisors
(6) Partner hospitals
(7) Partner pharmacies
(8) Partner laboratories
(9) Partner institutions
(10) Affiliated companies

shall not be liable for losses arising from the following reasons:

① Incorrect information provided by the User

② User concealment of medical history

③ User concealment of allergy history

④ User failure to follow medical advice

⑤ User self-discontinuation of medication

⑥ Disease complexity

⑦ Inherent medical risks

⑧ Adverse drug reactions

⑨ Technical failures

⑩ Unforeseeable events

30.4 This clause does not apply to circumstances where exemption from liability is expressly prohibited by law.

30.5 The User confirms that they have fully understood the contents of this clause and agree to continue using Platform services.

Chapter 31 User Indemnification Terms

31.1 The User agrees that for losses, claims, litigation, arbitration, fines, or expenses incurred by the Platform, affiliated companies, partner institutions, shareholders, directors, senior management, employees, or advisors due to the following reasons, the User shall bear corresponding liability:

(1) Providing false information;
(2) Concealing medical history;
(3) Concealing drug allergy history;
(4) Concealing disease conditions;
(5) Forging medical record materials;
(6) Forging test reports;
(7) Impersonating another person's identity;
(8) Illegal use of Platform services;
(9) Violation of this Agreement;
(10) Infringement of third-party lawful rights and interests.

31.2 The User agrees to indemnify reasonable attorney fees, litigation fees, investigation fees, and other expenses arising therefrom.

Chapter 32 Force Majeure Terms

32.1 If the Platform is unable to provide services due to force majeure, the Platform shall not be liable for breach of contract.

32.2 Force majeure includes, but is not limited to:

(1) War;
(2) Terrorist attacks;
(3) Riots;
(4) Epidemics;
(5) Natural disasters;
(6) Floods;
(7) Earthquakes;
(8) Fires;
(9) Typhoons;
(10) Power outages;
(11) Network interruptions;
(12) Government actions;
(13) Changes in laws and policies;
(14) International sanctions;
(15) Other uncontrollable events.

32.3 The Platform will restore services to a reasonable extent.

Chapter 33 Service Modification and Termination

33.1 The Platform has the right to adjust service content according to business needs.

33.2 The Platform has the right to add, suspend, modify, or terminate certain services.

33.3 The Platform has the right to suspend or terminate User services under the following circumstances:

(1) Violation of laws and regulations;
(2) Violation of this Agreement;
(3) Providing false information;
(4) Endangering Platform security;
(5) Fraudulent conduct;
(6) Harm to third-party rights and interests.

33.4 After service termination, clauses relating to liability limitation, dispute resolution, indemnification, and other provisions that should remain in effect shall continue to be valid.

Chapter 34 Intellectual Property

34.1 Intellectual property in the Platform software, systems, algorithms, models, databases, interfaces, designs, trademarks, names, and related content belongs to the Platform.

34.2 Without written permission, the User shall not:

(1) Copy;
(2) Modify;
(3) Reverse engineer;
(4) Sell;
(5) Sublicense;
(6) Use commercially.

34.3 The User retains corresponding rights to uploaded materials under law.

Chapter 35 User Conduct Standards

35.1 The User shall not use the Platform to:

(1) Engage in illegal activities;
(2) Disseminate false medical information;
(3) Disseminate malicious programs;
(4) Interfere with Platform operation;
(5) Attack Platform systems;
(6) Infringe upon the lawful rights and interests of others.

35.2 The Platform has the right to take restrictive measures.

Chapter 36 International Service Terms

36.1 The Platform may provide services to multiple countries and regions.

36.2 The User shall comply with local laws and regulations.

36.3 Medical systems differ across countries and regions.

36.4 The User understands that:

Recommendations provided by the Platform may require further implementation in accordance with local regulations.

36.5 The User shall independently confirm local drug registration, prescription management, and medical regulations.

Chapter 37 Dispute Resolution

37.1 When disputes arise between the User and the Platform, they shall first be resolved through friendly negotiation.

37.2 If negotiation fails, both parties agree to resolve disputes through legal procedures.

37.3 During dispute resolution, this shall not affect the performance of other undisputed clauses by both parties.

Chapter 38 Arbitration Terms

38.1 Where permitted by applicable law, both parties agree to prioritize arbitration to resolve disputes.

38.2 The arbitration venue shall be determined by the applicable jurisdiction designated by the Platform.

38.3 The arbitration award shall be final.

38.4 Both parties agree to be bound by the arbitration result.

Chapter 39 Agreement Modification

39.1 The Platform has the right to modify this Agreement based on changes in laws and regulations, regulatory requirements, technological development, and business needs.

39.2 The modified Agreement will be published on the Platform.

39.3 Continued use of Platform services by the User shall be deemed acceptance of the modified Agreement.

39.4 If the User does not agree with the modified content, the User shall stop using Platform services.

Chapter 40 Final Terms and User Execution

40.1 The User confirms that:

I have fully read all contents of this Agreement.

40.2 The User confirms that:

I have fully understood the nature, functions, limitations, and related risks of AI healthcare services.

40.3 The User confirms that:

I have fully understood that:

(1) The AI Physician may provide diagnostic opinions;
(2) The AI Physician may provide test requisition recommendations;
(3) The AI Physician may provide electronic prescription recommendations;
(4) The AI Pharmacist may provide pharmaceutical service recommendations;
(5) The AI Medical Technologist may provide test result analysis;
(6) The AI Nurse may provide nursing and rehabilitation recommendations;
(7) All results depend on information provided by the User and available materials.

40.4 The User confirms that:

Incorrect, incomplete, or omitted information may lead to misdiagnosis, missed diagnosis, incorrect prescriptions, worsening of condition, permanent injury, or death.

40.5 The User confirms that:

I understand that medical activities and artificial intelligence healthcare services both carry inherent risks.

40.6 The User confirms that:

I voluntarily accept all terms of this Agreement.

Chapter 41 Electronic Signature and Electronic Records

41.1 The User agrees to execute this Agreement electronically.

41.2 The User confirms that electronic signatures have the same legal effect as handwritten signatures.

41.3 The Platform has the right to retain:

(1) Execution time;
(2) IP address;
(3) Device information;
(4) Account information;
(5) Execution records;

as proof of Agreement execution.

41.4 The User agrees that electronic records may be used as evidence.

Chapter 42 Special Terms for Regions with Insufficient Medical Resources

42.1 The User understands that this Platform aims to improve healthcare accessibility in regions with insufficient medical resources.

42.2 The User understands that:

Some countries and regions may have:

(1) Physician shortages;
(2) Insufficient specialist resources;
(3) Inadequate healthcare service coverage;
(4) Insufficient drug supply.

42.3 The Platform aims to improve access to healthcare services but does not guarantee any specific outcome.

Chapter 43 Special Electronic Prescription Terms

43.1 The AI Physician may provide electronic prescription recommendations based on User information.

43.2 The User understands that:

Electronic prescriptions depend on:

(1) User symptom descriptions;
(2) Medical record materials;
(3) Test results;
(4) Other available information.

43.3 Incorrect information may lead to incorrect prescriptions.

43.4 The User shall carefully verify prescription contents.

Chapter 44 Drug Delivery Risk Terms

44.1 The Cloud Pharmacy may deliver drugs through third-party logistics.

44.2 The User understands that the following may occur:

(1) Shipping delays;
(2) Shipping damage;
(3) Delivery errors;
(4) Delivery failure due to force majeure.

44.3 The User shall verify immediately upon receipt of drugs.

Chapter 45 Medical Recommendation Execution Risk

45.1 The User independently decides whether to follow Platform recommendations.

45.2 The User shall consider their own circumstances when executing any:

(1) Treatment recommendations;
(2) Testing recommendations;
(3) Medication recommendations;
(4) Rehabilitation recommendations.

45.3 The User shall be responsible for actual execution conduct.

Chapter 46 Special Disease Terms

46.1 The Platform may provide auxiliary services for patients with major diseases.

46.2 Including, but not limited to:

(1) Cancer;
(2) Cardiovascular diseases;
(3) Neurological diseases;
(4) Rare diseases;
(5) Autoimmune diseases.

46.3 The Platform cannot guarantee detection of all changes in medical condition.

Chapter 47 Public Health Event Terms

47.1 During epidemics, infectious disease outbreaks, and similar situations, the Platform may adjust service models.

47.2 The User shall comply with local public health requirements.

Chapter 48 Medical Information Educational Nature Statement

48.1 Certain Platform content constitutes health education content.

48.2 Health education content is for reference only.

48.3 It does not constitute medical advice for any specific individual.

Chapter 49 Platform Upgrade and Algorithm Updates

49.1 The Platform has the right to continuously upgrade AI models.

49.2 Algorithm upgrades may cause changes in diagnostic results.

49.3 The User agrees to accept reasonable system updates.

Chapter 50 Service Availability Statement

50.1 The Platform strives to maintain stable services.

50.2 However, it does not guarantee:

(1) 24-hour uninterrupted service;
(2) 100% error-free operation;
(3) Permanent availability.

Chapter 51 Compliance and Regulatory Cooperation

51.1 The Platform will cooperate with regulatory authorities in accordance with law.

51.2 The User understands that certain data may be provided to regulatory authorities as required by law.

Chapter 52 Anti-Fraud Terms

52.1 The User shall not forge medical records, prescriptions, or identity information.

52.2 The Platform has the right to suspend accounts suspected of fraud.

Chapter 53 Class Action Limitation (Where Permitted by Local Law)

53.1 The User agrees to prioritize raising disputes in an individual capacity.

53.2 This clause shall be subject to applicable law limitations.

Chapter 54 Severability of Terms

54.1 If any provision of this Agreement is invalid, it shall not affect the validity of other provisions.

Chapter 55 Agreement Completeness Statement

55.1 This Agreement constitutes the complete agreement between the User and the Platform regarding AI healthcare services.

55.2 The User confirms that:

I have read all terms;

I understand all risks;

I voluntarily accept all terms;

I agree to use all AI healthcare service Platform services.

Chapter 56 User Autonomous Decision-Making Terms

56.1 The User understands that:

The Platform provides medical recommendations and healthcare services.

56.2 The final decision on whether to accept recommendations rests with the User.

56.3 The User independently decides:

(1) Whether to undergo testing;
(2) Whether to take medication;
(3) Whether to receive treatment;
(4) Whether to undergo surgery;
(5) Whether to perform rehabilitation training.

56.4 The User independently bears the risks arising from related decisions.

Chapter 57 Second Medical Opinion Terms

57.1 The Platform encourages Users to seek a second medical opinion when necessary.

57.2 For major diseases, complex diseases, cancer, major surgery, and similar situations, the User should consider further consultation with medical institutions.

57.3 The User understands that:

Different physicians may provide different diagnostic opinions.

Chapter 58 Evolving Medical Standards Terms

58.1 Medical knowledge is continuously updated.

58.2 Diagnostic and treatment standards may change.

58.3 Drug package inserts may be updated.

58.4 The User understands that the Platform cannot guarantee that all content will always remain current.

Chapter 59 User Cooperation Obligations

59.1 The User shall actively cooperate with healthcare services.

59.2 The User shall provide materials as required.

59.3 The User shall provide feedback on changes in medical condition as required.

59.4 The User shall promptly update health information.

Chapter 60 User Follow-Up Obligations

60.1 The User shall promptly provide feedback when medical conditions change.

60.2 The User shall complete follow-up examinations as needed.

60.3 Risks arising from the User's failure to complete timely follow-up examinations shall be borne by the User.

Chapter 61 User Medication Discontinuation Liability Terms

61.1 Self-discontinuation of medication by the User may lead to worsening of condition.

61.2 Self-modification of dosage by the User may increase risks.

61.3 The User shall follow medical advice or prescription requirements.

Chapter 62 User Self-Purchase Medication Risk

62.1 When purchasing medications independently, the User shall verify:

(1) Drug name;
(2) Specification;
(3) Dosage;
(4) Manufacturer;
(5) Expiration date.

62.2 Problems arising from self-purchase of medications shall be borne by the User to the corresponding extent.

Chapter 63 User Referral Liability Terms

63.1 When the Platform recommends referral:

The User shall promptly accept further examination or treatment.

63.2 Refusal of referral by the User may increase disease risk.

Chapter 64 Long-Term Chronic Disease Management Terms

64.1 The Platform may provide:

(1) Diabetes management;
(2) Hypertension management;
(3) Hyperlipidemia management;
(4) Chronic kidney disease management;
(5) Other chronic disease management.

64.2 The User understands that:

Chronic disease management outcomes are affected by multiple factors.

Chapter 65 International Medical Differences Terms

65.1 The User understands that:

Medical standards differ across countries.

65.2 Drug availability differs.

65.3 Health insurance policies differ.

65.4 The User shall comply with local regulations.

Chapter 66 Special Risks in Regions with Insufficient Medical Resources

66.1 The User understands that:

Local medical resources may be insufficient.

66.2 Platform services cannot fully replace the local healthcare system.

66.3 The User shall seek in-person medical support when conditions permit.

Chapter 67 Platform Operations Adjustment Terms

67.1 The Platform has the right to:

(1) Upgrade systems;
(2) Adjust services;
(3) Suspend certain services;
(4) Add new service content.

67.2 The Platform will make reasonable efforts to minimize impact on Users.

Chapter 68 Regulatory Change Terms

68.1 Healthcare regulatory policies may change.

68.2 The Platform has the right to adjust services according to regulatory requirements.

68.3 Continued use by the User shall be deemed acceptance of adjusted service rules.

Chapter 69 Final Risk Confirmation Terms

69.1 The User confirms that:

I understand that medical activities carry risks.

69.2 The User confirms that:

I understand that AI healthcare services carry risks.

69.3 The User confirms that:

I understand that medications carry risks.

69.4 The User confirms that:

I understand that allergies carry risks.

69.5 The User confirms that:

I understand that diseases may worsen.

69.6 The User confirms that:

I understand that in severe cases, permanent disability or death may result.

Chapter 70 Final User Declaration

I declare that:

I have fully read this Agreement;

I have understood all contents of this Agreement;

I have understood the nature of AI healthcare services;

I have understood that diagnosis and prescriptions may depend on information I provide;

I have understood that incorrect information may lead to incorrect diagnosis or incorrect prescriptions;

I have understood that healthcare services and medication treatment both carry risks;

I have understood that the Platform does not guarantee specific medical outcomes;

I agree to accept all terms of this Agreement;

I agree to use all AI healthcare services on the Platform;

I agree that this Agreement serves as the legal basis for my use of all Platform services.

Appendix A Special Medical Risk Disclosure

This Appendix constitutes an integral and inseparable part of the AI Healthcare Service Platform Master Service Agreement.

Article 1 Inherent Risks of Medical Activities

The User understands that:

All medical activities carry inherent risks.

Even when diagnosis and treatment are conducted in accordance with current medical standards, the following may still occur:

(1) Misdiagnosis
(2) Missed diagnosis
(3) Delayed diagnosis
(4) Worsening of disease
(5) Treatment failure
(6) Infection
(7) Organ damage
(8) Permanent disability
(9) Death

Article 2 Disease Complexity Risks

Certain diseases:

(1) Have atypical symptoms
(2) Progress rapidly
(3) Have unclear test results
(4) Exhibit individual differences

Therefore may result in:

Misdiagnosis

Missed diagnosis

Delayed diagnosis

Article 3 Medical Uncertainty Risks

The User understands that:

Medicine itself is not an absolute science.

No physician, hospital, or medical institution can guarantee:

100% correct diagnosis

100% correct treatment

100% cure of disease

Article 4 Final User Confirmation

I understand and accept the inherent risks of medical activities.

I agree to continue using Platform services.

Appendices D—J

Appendix D Special Terms for AI Medical Technologist Services

Article 1 Service Content

The AI Medical Technologist may provide:

(1) Laboratory report analysis
(2) Pathology report analysis
(3) Medical imaging analysis
(4) Disease risk assessment
(5) Test result interpretation
(6) Test result trend analysis

Article 2 Data Dependency

The User understands that:

The AI Medical Technologist relies entirely on:

(1) Uploaded materials
(2) Test results
(3) Imaging materials
(4) Pathology reports
(5) Laboratory results

for analysis.

Article 3 Risk Disclosure

The User understands that:

The following situations may lead to analysis errors:

(1) Missing materials
(2) Upload errors
(3) Unclear imaging
(4) Testing equipment errors
(5) Laboratory errors
(6) Data entry errors
(7) Pathology errors

Article 4 Liability Statement

The Platform does not guarantee:

(1) Detection of all abnormalities
(2) Detection of all lesions
(3) Detection of all cancers
(4) Detection of all metastatic lesions
(5) Detection of all recurrence

Appendix E Special Terms for AI Nurse and AI Rehabilitation Specialist Services

Article 1 Service Content

The AI Nurse may provide:

(1) Nursing guidance
(2) Post-operative follow-up
(3) Chronic disease management
(4) Health education
(5) Medication reminders

The AI Rehabilitation Specialist may provide:

(1) Rehabilitation training recommendations
(2) Exercise recommendations
(3) Recovery plans
(4) Lifestyle improvement recommendations

Article 2 Risk Disclosure

The User understands that:

Rehabilitation outcomes are affected by factors such as:

(1) Age
(2) Disease severity
(3) Compliance
(4) Physical condition
(5) Complications

Article 3 Platform Statement

The Platform does not guarantee:

(1) Successful rehabilitation
(2) Functional recovery
(3) Disappearance of pain
(4) Complete cure of disease

Appendix F Special Terms for Minors and Guardians

Article 1 Guardian Consent

Before minors use Platform services:

The guardian must read and agree to this Agreement.

Article 2 Guardian Responsibilities

The guardian shall:

(1) Provide truthful information
(2) Supervise usage
(3) Seek timely medical care

Article 3 Platform Statement

The Platform cannot replace face-to-face diagnosis and treatment by a pediatrician.

Appendix G Special Terms for Pregnant and Breastfeeding Patients

Article 1 Proactive Disclosure Obligations

The User shall proactively disclose:

(1) Pregnancy status
(2) Pregnancy planning status
(3) Breastfeeding status

Article 2 Risk Disclosure

Certain medications may cause:

(1) Miscarriage
(2) Fetal malformation
(3) Abnormal fetal development
(4) Neonatal injury

Article 3 Special Recommendation

The Platform recommends that pregnant Users receive further evaluation by an obstetrician-gynecologist.

Appendix H Special Terms for Cancer and Major Disease Patients

Article 1 Scope of Services

The Platform may provide:

(1) Auxiliary diagnosis
(2) Risk assessment
(3) Testing recommendations
(4) Rehabilitation recommendations

Article 2 Risk Disclosure

Cancer may:

(1) Progress rapidly
(2) Metastasize
(3) Recur
(4) Cause complications

Article 3 Platform Statement

The Platform does not guarantee:

(1) Detection of all cancers
(2) Detection of all metastases
(3) Detection of all recurrence
(4) Extended survival

Appendix I Special Terms for Mental Illness Patients

Article 1 Scope of Services

The Platform may provide:

(1) Mental health education
(2) Mental health recommendations
(3) Risk assessment

Article 2 Emergency Situations

When the User experiences the following conditions:

(1) Suicidal ideation
(2) Self-harm behavior
(3) Severe mental abnormality
(4) Violent tendencies

The User shall immediately seek in-person medical help.

Article 3 Platform Statement

The Platform does not provide psychiatric emergency services.

Appendix J Special Terms for International Operations and Cross-Border Healthcare

Article 1 International Services

The Platform may provide services in multiple countries and regions.

Article 2 Legal Differences

The User understands that:

Different countries and regions have:

(1) Different healthcare systems
(2) Different drug systems
(3) Different prescription systems
(4) Different regulatory systems

Article 3 User Responsibilities

The User shall comply with local laws and regulations.

Article 4 Cross-Border Service Risks

The User understands that:

Cross-border healthcare services may be affected by:

(1) Legal restrictions
(2) Regulatory restrictions
(3) Drug restrictions
(4) Payment restrictions

Appendix K Special Disclosure on Drug Allergies and Severe Adverse Reactions

Article 1 User Disclosure Obligations

The User shall proactively disclose:

(1) Penicillin allergy
(2) Cephalosporin allergy
(3) Sulfonamide allergy
(4) Quinolone allergy
(5) Anesthetic allergy
(6) Contrast agent allergy
(7) Vaccine allergy
(8) Other drug allergies

Article 2 Risk Disclosure

The User understands that:

Even if no allergic reaction has occurred previously,

a first-time occurrence of the following is still possible:

(1) Drug allergy
(2) Severe rash
(3) Difficulty breathing
(4) Anaphylactic shock
(5) Death

Appendix L Special Disclosure on Antibiotic Use

Article 1 The User understands that:

Antibiotics may cause:

(1) Allergic reactions
(2) Liver function damage
(3) Kidney function damage
(4) Gastrointestinal reactions
(5) Resistance risks

Article 2 Platform Statement

The Platform does not guarantee:

(1) Antibiotics will be effective
(2) Resistance will not develop
(3) Side effects will not occur

Appendix M Special Terms for Chronic Disease Management

Applicable to:

(1) Diabetes
(2) Hypertension
(3) Hyperlipidemia
(4) Chronic kidney disease
(5) Chronic liver disease
(6) Asthma
(7) Chronic obstructive pulmonary disease (COPD)

The User understands that:

Chronic disease management is a long-term process.

The Platform does not guarantee disease cure.

Appendix N Special Terms for Post-Surgical Patients

The Platform may provide:

(1) Post-operative nursing recommendations
(2) Post-operative rehabilitation recommendations
(3) Follow-up examination reminders

The User understands that:

Post-operative recovery varies among individuals.

The Platform does not guarantee:

(1) Wound healing
(2) Absence of infection
(3) Absence of complications

Appendix O Special Terms for Laboratory Testing

The User understands that:

Laboratory testing may have:

(1) False positives
(2) False negatives
(3) Sampling errors
(4) Equipment errors
(5) Testing errors

The Platform does not guarantee absolute accuracy of laboratory results.

Appendix P Special Terms for Medical Imaging

Applicable to:

(1) X-ray
(2) CT
(3) MRI
(4) PET-CT
(5) Ultrasound
(6) Endoscopic images

The User understands that:

Imaging diagnosis may involve:

(1) Missed diagnosis
(2) Misdiagnosis
(3) Interpretation differences

Appendix Q Special Terms for Rare Diseases

The User understands that:

Rare diseases have:

(1) Insufficient sample sizes
(2) Complex clinical manifestations
(3) Limited research

The Platform cannot guarantee:

(1) Identification of all rare diseases
(2) Definitive diagnosis

Appendix R Special Terms for Medical Robots and Automated Equipment

The Platform may use:

(1) AI testing equipment
(2) AI screening equipment
(3) Automated testing equipment

The User understands that:

Equipment may have:

(1) Hardware failures
(2) Software failures
(3) Measurement errors

Appendix S Final User Risk Confirmation

I confirm that:

I have read:

The AI Healthcare Service Platform Master Service Agreement

and all Appendices.

I understand that:

The AI Physician may provide diagnostic opinions;

The AI Physician may provide test requisition recommendations;

The AI Physician may provide electronic prescription recommendations;

The AI Pharmacist may provide pharmaceutical recommendations;

The AI Medical Technologist may provide test analysis;

The AI Nurse may provide nursing recommendations;

The AI Rehabilitation Specialist may provide rehabilitation recommendations.

I understand that:

Medical activities carry risks;

Medications carry risks;

Testing carries risks;

Artificial intelligence carries risks;

Diseases may worsen;

In severe cases, permanent injury, disability, or death may result.

I voluntarily accept the above risks.

Appendix T Final User Legal Confirmation

I confirm that:

I have read the Master Agreement;

I have read all Appendices;

I have fully understood all contents;

I have had the opportunity to ask questions;

I voluntarily execute this Agreement;

I voluntarily accept Platform services;

I agree that electronic signatures have legal effect;

I agree that this Agreement serves as the legal basis for my use of all Platform services.

Final Confirmation

I confirm that I have read and understood all contents of the AI Healthcare Service Platform Master Service Agreement, User Informed Consent, and Liability Limitation Agreement.

I understand that the AI Physician may provide diagnostic opinions, testing recommendations, treatment recommendations, and electronic prescription recommendations.

I understand that all diagnoses and recommendations depend on information provided by the User and available materials.

I understand that healthcare services and AI services both carry inherent risks.

I agree to accept all terms of this Agreement.

Signature: Confirm Time auto-generated