G-MANGO INC ("we," "our," or "us") respects your privacy. This policy explains what data we collect through our AI health app ("App"), how we use it, and your rights.
Information We Collect
Account information: Name, email, and other details you provide when registering for the App.
Demographic data: Age, sex, and similar information used to personalize wellness insights.
Health information: Health metrics, symptoms, medical history, or any other health-related information you share with the App.
Chat messages: Messages sent to our AI assistant may be stored to improve the quality of our services. We do not use these messages to train third-party AI models, and any internal use is subject to strict privacy controls.
Images and media: You may provide images or videos of yourself (e.g., for health assessment). Collection or upload requires your explicit consent each time.
Device and usage data: Device ID, OS version, IP address, crash logs, and details about how you use the App.
How We Use Your Information
- To provide AI-powered health insights and personalized guidance.
- To improve performance, accuracy, and reliability of the App and Services.
- To conduct research, analytics, and model improvement.
- To comply with legal obligations and prevent misuse.
Data retention: Personal data is kept as long as your account is active. Upon account deletion, identifiable data is permanently deleted or anonymized within 30 days.
Anonymized data: We may retain fully anonymized or aggregated data for statistical analysis, service improvement, or research. Such data cannot be linked back to you.
Note: The App does not provide licensed medical services. All AI insights are informational and not a substitute for consultation with a qualified healthcare professional.
AI consultation and infrastructure providers
When you use AI consultation features, we process information you provide — including health-related information, consultation messages, voice audio, and files you upload — on Gmango-controlled systems and through contracted infrastructure providers that help us deliver AI services (for example, language models used to generate consultation responses).
Before each AI consultation, the App asks for your permission to share this information for that purpose. You must agree before the consultation can start.
We share this information only as needed to operate the consultation, under data protection agreements. OpenAI, Inc. processes consultation data under a Business Associate Agreement (BAA) with Gmango. A BAA is a contractual safeguard; it does not mean that Gmango is a HIPAA-covered entity.
We do not sell your personal information. We do not permit third parties to use your consultation data to train their AI models.
A current list of infrastructure providers is available at https://www.gmango.ai/legal/subprocessors.md. We may update this list as our technology changes; material changes will be reflected in this policy and, where required, in the App.
Sharing Your Information
We do not sell your personal information.
We share personal information only with service providers and infrastructure partners as described in this policy (including the AI consultation section above), under contract, and with your consent where required.
We may also share anonymized or aggregated data with:
- Cloud service providers for processing and storage.
- Research partners for public health or AI improvement.
- Regulatory authorities, if required by law.
All partners must comply with applicable privacy laws and sign data protection agreements.
Data Storage and Security
Your data is stored securely on cloud servers. For international users, data may be stored in multiple jurisdictions.
We use industry-standard encryption and security measures. Access to your data is limited to authorized personnel.
Despite these measures, no system is completely secure; users acknowledge inherent risks of transmitting sensitive health data.
We continuously review and improve our security practices to minimize breach risk.
Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your data.
- Restrict or object to processing.
- Receive a copy of your data in portable format.
- Withdraw consent to processing (where applicable).
Once data is anonymized, it is no longer linked to you and cannot be modified or deleted.
To exercise your rights, contact us at support@gmango.ai or use the "Delete Account" option in the App.
Regional Compliance
The App is currently offered to users in Indonesia.
Indonesia
- Complies with Personal Data Protection Law (UU PDP 2022) and MoH Regulation No. 24/2022.
- Users may access limited preliminary diagnostic insights.
- Users can request correction or deletion of data by contacting support@gmango.ai.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your device or browser settings.
International Use
By using the App, you agree to comply with local laws and acknowledge that AI insights do not replace licensed medical care.
Emergency and Urgent Care Disclaimer
The App is not for emergency or urgent medical situations. Seek immediate medical help for serious or life-threatening conditions.
Changes to This Policy
We may update this policy to reflect new features or legal changes. If changes are significant, we will notify you via email or in-app notification. Continued use of the App constitutes acceptance of the updated policy.
Contact Us
For privacy questions: support@gmango.ai
Last updated: July 2026