1. Subscriptions
Cancellation
Cancel anytime via the App, website, or by emailing support@gmango.ai or contacting by phone at +62 0813-110-0068. You will retain access to paid features until the end of your current billing period.
Refunds
All fees are non-refundable. We do not offer partial refunds or prorated credits for early cancellations or unused features.
Exceptions
Refunds or credits may be granted if required by law or in cases of unresolved technical issues preventing App access (reviewed case-by-case). Approved refunds are issued to the original payment method.
2. Physical Products (E-Commerce)
All Sales Are Final
Due to the health and wellness nature of our products, we do not accept returns or exchanges once orders have been submitted.
Damaged, Incorrect, or Out-of-Stock Items
If an item is out of stock, damaged, or incorrect, we will issue a refund or replacement only upon the provision of a video clearly demonstrating that the product was damaged upon first opening.
Pickup Orders
Please inspect your order upon pickup. Notify our staff of any damage or errors immediately before leaving the premises.
3. How to Request Support
To request a cancellation or refund for subscriptions, email support@gmango.ai with your account details and reason for the request. Our team will review and respond within 5 business days. As previously stated, refunds are not available for physical products except as noted.
Policy Updates
G-MANGO INC. reserves the right to update this policy at any time. The latest version will always be posted in the App.